Service Management

A reliable network is a major factor in the Total Cost of Ownership for a network. RemoteTransfer™ has been expressly designed to maximize reliability in the field, with scores of configurable settings in the software designed to ensure media players stay operating in the field for years without incident.

However, things happen – like power outages, damage, dropped connectivity and hardware failure.

We provide an optional, in-house support helpdesk, whose team members proactively troubleshoot and resolves issues in the field, usually before our clients even know about it. This team effectively takes the place of dedicated in-house resources, at a fraction of the cost. In those relatively rare cases when problems cannot be resolved remotely, after a well-defined escalation process, we work with nationwide maintenance partners to offer cost effective maintenance agreements and quick turnaround field engineers to swap units and get systems up and running as quickly and efficiently as possible.

Key Features of PROMS

• Live online view of network status
• Detailed "realtime" player status
• Detailed player status history for entire last month
• Automatic warnings of any technical issues
• Full player statistics and status reporting
• Full play log reporting, per player
• Automatic warnings of network issues- before they even affect your network
• Detailed online player settings interface
• Online player upgrade
• Local player and system intelligence, leading to minimum local intervention